Customer Issue: Ms. Obserznak noticed that her automatic garage door was listing increasingly to one side, and determined that one of her lift cables was tangled.
Our Solution: The only thing to do was lock the door shut, unplug everything, and release the cables on both sides for unspooling and replacement. The team also checked the springs and electric opener for signs of excessive wear and tear due to the faulty cables.
Customer Issue: Garage door spring broke.
Our Solution: Seeing as this type of situation requires extra caution, we made sure the opener was disconnected and that no other part of the system was damaged. Then we replaced the old spring with a new unit and tested the door a few times to make sure it was adjusted correctly.
Customer Issue: Opener doesn't work.
Our Solution: The main trouble was that the unit seemed to be getting the electrical power it needed, but was unable to move the door. We examined the interior components and discovered that the motor gear had worn out. After we replaced it, the opener returned to its optimal operation.
Customer Issue: Noisy garage door.
Our Solution: A handful of the rollers broke, which was what was causing such an awful ruckus. Luckily, the customer caught the issue early on, so the tracks were barely damaged. We replaced the rollers with more durable steel units, which we then lubricated to ensure their silence and efficiency.