His garage door dropped down with a loud bang, so he believed the spring may have broken. Our team checked it out to see what was wrong.
The most common reason why doors come slamming down is a broken spring, so we understood why Mr. Oliver thought this might be the case. However, upon inspecting the garage door, we quickly found the spring intact. What had happened was the cables had worn out, and one had fully snapped. The other was frayed and about to snap too, so we replaced both of them. After looping the cables into the drums and setting the correct length, Mr. Oliver could get back to his daily routine.
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* $29 service call - deducted from the service
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